Privacy Policy

Information we receive

When you submit our inquiry form, we may receive your inquiry category, name, company, email address, phone number, message and any other information you choose to provide. Category, name, email and message are required so our sales team can understand and respond to your request; company and phone are optional. We may also receive information you provide when contacting us by email or WhatsApp.

• Our website hosting and form provider may process and store form submissions and routine technical information such as IP address, browser or device type, request time, referring page and security or diagnostic logs.
• The solution search in the footer runs in your browser and is not submitted to Matterhorn Labels.

How we use information

• Respond to enquiries and recommend relevant products or services.
• Prepare quotations, manage business relationships and provide customer support.
• Operate, secure, maintain and improve the website.
• Meet legal, regulatory, accounting or security obligations.

Disclosure and service providers

We do not sell personal data. We may share information only where reasonably necessary with hosting and communications providers, professional advisers, relevant business partners involved in your request, or public authorities where required by law. Email, WhatsApp and hosting providers may process information on systems located outside Malaysia under their own terms and safeguards.

Cookies and analytics

The current website does not use advertising trackers or analytics cookies in its own code. Our hosting or security providers may use essential technical mechanisms needed to deliver and protect their services. If analytics or other non-essential tracking is added later, this notice and any required consent controls should be updated first.

Retention and security

We retain personal data only for as long as reasonably necessary for the purpose it was collected, our business records and applicable legal requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and rights

Subject to applicable Malaysian law, you may ask to access or correct your personal data, withdraw consent where applicable, or raise a question about our handling of it. We may need to verify your identity before completing a request. Contact brendon@matterhorn-labels.com.

Changes to this policy

We may update this Privacy Policy as the website, our practices or legal requirements change. The latest version will be posted on this page with its updated date.